Comprehensive Information
Comprehensive Information
Dear Guest,
It is our pleasure to welcome you to the Excelsior Grand Resort in beautiful Kish Island.
To ensure a delightful stay, please review the following service information.
Dining Hours
| Meal | Venue | Time |
|---|---|---|
| Breakfast | Excelsior Restaurant (Ext. 165) | 08:00 – 10:00 (Fridays until 10:30) |
| Lunch & Dinner | Shahnameh Restaurant (Ext. 160) | 13:00 – 24:00 |
Shuttle Service
| Departure Times | Return Times | Stops |
|---|---|---|
| 09:30, 10:30, 18:00, 19:00, 20:00 | 13:00, 20:30, 21:30, 22:30 |
• Kish Trade Center • Pardis 2 (Parking Area) • Gate D, Mega Mall |
For the complete shuttle timetable and route details, please visit the Shuttle Service page.
Service & Retail Counters
| Department | Operating Hours | Extension |
|---|---|---|
| Star Service | 24 hours | 100 |
| Reception | 24 hours | 222 |
| Room Service | 08:30 – 11:30 | 15:00 – 17:00 | 150 |
| Car Rental | 09:30 – 21:30 | -- |
| Laundry | -- | 155 |
| Ladies Salon | 10:00 – 20:00 (by appointment) | -- |
| Gentlemen’s Salon | 10:00 – 20:00 (by appointment) | -- |
| Tour Desk | -- | 180 |
| Shahnameh Restaurant | 13:00 – 24:00 | 160 |
| Sunset Café | 08:00 – 01:00 | 130 |
| Oghianoosh Book Café | 08:00 – 24:00 | arranged via Sunset | 130 |
| Florist (Flower Shop) | – | -- |
| Game Center | 09:00 – 24:00 (on request) | -- |
| Free Shop | 10:00 – 24:00 | -- |
| Spa (Heaven) | 10:00 – 21:00 (by appointment) | -- |
| Kids Club | By prior arrangement | -- |
| Pool & Gym | 08:30 – 19:00 (on request) | -- |
| Nolan Cinema | 11:00 – 13:00 | 17:00 – 19:00 (on request) | -- |
| Showtime | 19:30 – 21:00 | -- |
| Garden Walk | 21:30 – 23:30 | -- |
For sightseeing assistance and exclusive offers, please visit the tour desk located in the lobby.
Check-out time is before 12:00 (noon) on the day of departure. For extending your stay, please dial reservations at Ext. 102.
Late check-out after 12:00 is subject to availability and additional charges. Kindly contact Star Service at Ext. 100 if you require assistance.